How does your return policy work?
You have 14 days upon receipt of your order to return your item(s). Once you open your return request, you have 15 days to send your item(s) back to us.
Contact : customer@distance-store.com
As soon as you want to start the return process or if there is anything wrong with your order.
Please note that:
All returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won’t be eligible for a refund and we will need to send them back to you.
You will need to use an outer packaging to protect the shoe box when returning footwear. Since it is part of the product, any damage to the shoe box may result in the return being refused.
Due to hygiene reasons, tights, socks cannot be returned. Of course, if there is a manufacturing issue with your garment, you are eligible for return and full refund.
Can I exchange my item?
No, this is not an option we offer. If you realize you bought the wrong size, you will need to make a new order and open a return request for the wrong size.
How can I send my item back to you?
You will take care of shipping your items back to us, picking the courier and shipping service you prefer - we recommend using a trackable shipping service. Below is our shipping address for returns:
DISTANCE
14 RUE DES FILLES DU CALVAIRE
75003 PARIS,FRANCE
Contact : customer@distance-store.com
If any questions
How long do I need to wait to get my refund?
We usually take care of returns within 2 business days upon receipt and you will receive an email update about it. We issue refunds through the same payment method you used for your order.
Paypal refunds will appear immediately on your account. Credit card refunds may take up to 10 business days before showing up, due to varying processing times among payment providers.
Please note that shipping costs are not refunded. This applies both to the original shipping costs and to the return shipping costs if you choose our automatic method.